Shipping Policy

                    Shipping Policy

Thank you for visiting and shopping at Brick Shack. Following are the terms and conditions that constitute our Shipping Policy.
United Kingdom Orders Only
We provide domestic retail shipping services exclusively to delivery addresses within the United Kingdom.
Please note that we cannot process or fulfill orders bound for destinations outside the UK. Any transactions attempted with delivery addresses outside of the United Kingdom will be automatically cancelled and fully refunded.
Order Processing Time
All orders are processed and packed within 1 to 3 business days (excluding weekends and statutory holidays) after your payment is authorized and your order confirmation email is sent. You will receive a separate notification when your package has left our facility.
If we encounter a high volume of orders during peak shopping periods, shipment dates may face a slight delay. Please allow additional transit days for final carrier delivery.
Shipping Rates & Delivery Estimates
Shipping fees are dynamically calculated and itemized at checkout based on standard courier configurations.
  • Standard Courier Delivery: 2 to 5 Business Days — Calculated at Checkout
  • Express Courier Delivery: 1 to 2 Business Days — Calculated at Checkout
Please note that final delivery times are estimates and occasional carrier delays can happen due to disruptions or seasonal volume.
Deliveries to P.O. Boxes
Our shipping providers do not reliably deliver physical packages to standalone P.O. Box addresses. Please ensure you provide a valid residential or commercial street address during checkout to guarantee successful item delivery.
Shipment Confirmation & Order Tracking
You will receive an automated Shipment Confirmation email containing tracking reference numbers as soon as your logistics label is printed. Your tracking details will become live and active on the carrier platform within 24 hours.
Import Customs, Duties, and Taxes
Brick Shack acts as a localized domestic shipper. We are not liable for any cross-border customs fees, import duties, or local tariffs applied to international items brought to the UK. Any extra regulatory fees imposed after checkout remain the responsibility of the consumer.
Lost or Damaged Packages
If you receive your product order in a damaged or compromised state, please notify our customer team immediately so we can register a claim with our courier. Please retain all structural outer packing materials, invoices, and compromised items before initiating your inquiry.
Contact Information
For questions or support updates concerning item transit or deliveries, please reach out directly:
  • Trading Entity: Brick Shack (Edutainers Ltd)
  • Company Registration: 12231818 (England and Wales)
  • Customer Support Email: contact@brick-shack.co.uk
  • Customer Support Phone: +447988725265
  • Physical Hub Address: BRICK SHACK, Upstairs inside the My Secure Self Store, Birds Royd Lane, Brighouse, HD6 1LQ, United Kingdom